Webcast Help

If you’re having any issues viewing the live stream, please try the following troubleshooting options:

  1. The webcast may be viewed on either a MAC or a PC, using Internet Explorer 6.0 or above, Firefox 2.0 or above, Safari 4.0 or above, Opera 8.0 or above, or Chrome 1.0 or above. The live video stream requires a Flash plugin, version 10.1 or higher.Check Your Plugin Version Get Adobe Flash Player
  2. Occasionally, users may experience problems with their connection or processor speed, especially during longer webcasts. Refreshing the page (F5) usually remedies this.
  3. Live streaming Flash video uses ports that are sometimes blocked by corporate firewalls. If the ports are blocked, you can still view the video, but playback will take longer (30-45 seconds) to begin. If any of the tests fail, talk to your network administrator about possible solutions.
    Test for Blocked Firewall ports 
  4. Live streaming video requires a robust connection to the Internet, otherwise you may experience stuttering, buffering, or stops and starts. Our webcasts typically run at about 700 kbps, so you will need a connection speed of 700 kbps or faster.
    Check Your Bandwidth Speed

Still having trouble? Use the contact form to the right to send us a message.